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Support

Stuck on something? Start with the common questions below. Still stuck? Write us directly — real humans reply.

Get help fast

Email arthur@pragmatiq.io with your iOS version, app version (Settings → About), and a short description of the issue. If the bug is visible, a screenshot helps us triage in seconds.

Common questions

My purchase didn't unlock / I re-installed the app
Open the app, tap Settings → Restore Purchase. The App Store will re-verify your Clays Pro entitlement using your Apple ID. If the restore fails, make sure you're signed in to the same Apple ID you used to purchase, and try again on Wi-Fi.
iCloud sync isn't working
Check the following, in order: (1) iCloud Drive is enabled in Settings → Apple ID → iCloud. (2) Clays is toggled on in that list. (3) Your device has network. (4) The other device is signed into the same Apple ID. Sync runs in the background and can take a few minutes after a new round.
The Apple Watch app is stuck on an old round
This was fixed in a recent release. Make sure your iPhone and Watch are both on the latest version of Clays. If it still happens, open the round on your iPhone — the Watch state will re-sync within a few seconds.
I want to reset everything
Open Clays → Settings → Delete account. This wipes all rounds, rosters, and guns from your device and your iCloud container. It's irreversible.
What devices does Clays run on?
iPhone running iOS 17 or later, iPad, and Apple Watch running watchOS 10 or later. An iPad-specific layout ships with a future update; for now the iPhone UI runs in compatibility mode on iPad.
Does Clays support left-handed shooting / crossover hold?
Clays is scoring-only — it doesn't assume anything about how you hold the gun. Configure your roster with your preferred gun, choke, and load; the scorecard tracks hits and misses the same way regardless of stance.
I found a bug / want to request a feature
Write us at arthur@pragmatiq.io. We read every message. Feature requests from shooters at real clubs are the single best source of Clays improvements, so don't hold back.

Release notes

For the latest changes, see the "What's New" section on the App Store listing.